Privacy policy

Community Trek respects your privacy. We collect only the information reasonably needed to respond to you, arrange and operate journeys, meet legal obligations, and improve our services. This policy explains what we collect, why we use it, when we share it, and the choices available to you.

1. Information we collect

The information we collect depends on how you interact with us and which services you request.

• Identity and contact details, including your name, email address, telephone number, nationality, and emergency contact.
• Enquiry, booking, itinerary, communication, preference, feedback, and payment records.
• Passport, visa, permit, insurance, and travel-document information when needed for a journey.
• Relevant health, accessibility, dietary, or emergency information that you choose or need to provide for safe service delivery.
• Basic website and device information, cookie choices, and marketing preferences.

2. How we use information

We use personal information for clear operational, contractual, safety, legal, and communication purposes.

• Responding to enquiries and preparing personalised itineraries and quotations.
• Confirming bookings, taking payments, arranging permits, and coordinating travel services.
• Supporting traveller safety, dietary or accessibility needs, and emergency response.
• Sending essential service messages and, where permitted, marketing that you can opt out of.
• Preventing misuse, maintaining records, meeting legal duties, and improving our website and services.

3. When we share information

We share only the information reasonably required for a service or lawful purpose. Recipients may include guides, hotels, transport providers, permit authorities, payment processors, insurers, medical or evacuation providers, technology suppliers, professional advisers, and public authorities. Some recipients may be located outside your home country because international travel requires cross-border coordination.

4. Sensitive and emergency information

Health, dietary, accessibility, passport, and emergency information receives additional care and limited access. We use it only where needed to arrange requested services, protect vital interests, comply with requirements, or where you have provided the necessary permission.

5. Retention and security

We retain information only for as long as reasonably necessary for the purpose collected, including booking support, accounting, legal obligations, dispute handling, and safety records. We use proportionate organisational and technical safeguards, but no method of storage or transmission can be guaranteed completely secure.

6. Your choices and rights

Depending on the law that applies, you may ask to access, correct, delete, restrict, or receive a copy of your information, or object to certain uses. You can withdraw marketing consent at any time. We may need to verify your identity and may retain information where a legal or contractual reason requires it.

7. Cookies and external services

Our website may use essential cookies and, where enabled, analytics or third-party services. Browser controls can limit cookies, although parts of the website may then work differently. Links to external websites are governed by those providers’ own privacy practices.

8. Changes to this policy

We may update this policy when our services, systems, or legal obligations change. The latest version and its update date will be published on this page.